SHIPPING POLICY

Last Updated: [DATE]

Thank you for shopping with [STORE NAME]. We are committed to making your shopping experience as smooth and convenient as possible. Please read our shipping policy carefully before placing your order.

1. ORDER PROCESSING

All orders are carefully prepared and packaged before being shipped.

Orders are normally processed within [1–3 business days] after payment has been successfully received.

Please note that business days are Monday to Friday and do not include weekends or public holidays.

During busy periods, promotions, sales, new product launches, or holidays, processing may take slightly longer than usual. We appreciate your patience during these times.

Once your order has been processed and shipped, you will receive a confirmation notification and, where applicable, tracking information.

2. SHIPPING TIMES

Our estimated delivery times are:

South Africa: [2–7 business days]

International orders: [7–21 business days]

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, courier services, public holidays, weather conditions, customs procedures, or other circumstances outside our control.

The delivery period begins once your order has been dispatched, not when the order is placed.

3. SHIPPING FEES

Shipping fees are calculated based on your delivery location, package size, weight, and the shipping method selected at checkout.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free shipping or discounted shipping. Any such promotion will be clearly communicated on our website or social media pages.

4. DELIVERY ADDRESS

Customers are responsible for providing the correct and complete delivery address when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment/unit number, if applicable

• Suburb

• City/town

• Postal code

• Contact telephone number

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping fees may apply before the order can be sent again.

Please contact us as soon as possible if you notice an error in your delivery information.

5. ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address, telephone number, or other contact details provided when placing your order.

Customers can use the tracking information provided to monitor the progress of their shipment.

Please allow up to [24–48 hours] for tracking information to become active after your parcel has been dispatched.

6. SHIPPING DELAYS

Although we do our best to ensure that orders arrive within the estimated delivery period, we cannot guarantee delivery dates.

Delays may occur due to circumstances beyond our control, including:

• Courier delays

• Severe weather

• Public holidays

• Customs clearance

• Incorrect delivery information

• High order volumes

• National or international disruptions

• Lost or delayed shipments

• Other unforeseen circumstances

If your order is delayed, please contact us so that we can assist you in checking the status of your shipment.

7. LOST OR MISSING ORDERS

If your tracking information states that your parcel has been delivered but you have not received it, please first check with household members, neighbours, building reception/security, or the delivery location provided.

If you still cannot locate your parcel, please contact us within [48 hours] of the delivery notification so that we can assist with an investigation where possible.

Once an order has been handed over to the courier, delivery is also subject to the courier's procedures and policies.

8. DAMAGED PACKAGES

We carefully package all orders before dispatch.

If your package arrives visibly damaged, please take clear photographs of the package and the contents before opening or immediately after opening it.

Contact us within [48 hours] of receiving your order and provide:

• Your order number

• Photographs of the damaged packaging

• Photographs of the damaged product

• A brief description of the damage

We will assess the situation and work with you to determine the appropriate solution.

9. INCORRECT OR MISSING ITEMS

We carefully check orders before they are shipped. However, if you receive the wrong item or an item is missing from your order, please contact us within [48 hours] of receiving your package.

Please provide your order number and photographs of the items received so that we can investigate and assist you.

10. INTERNATIONAL SHIPPING

We may offer international shipping to selected countries.

International customers are responsible for any customs duties, import taxes, clearance fees, or other charges that may be imposed by the destination country.

These charges are not included in the product price or shipping fee unless specifically stated.

Customs policies vary from country to country, and [STORE NAME] cannot guarantee that an international order will not be subject to additional customs or import charges.

11. CUSTOMS AND IMPORT DUTIES

For international orders, the customer is responsible for ensuring that the purchased products can legally be imported into their country.

If an international parcel is held by customs, delayed by customs, or returned because the recipient refuses to pay applicable duties or taxes, any resulting costs may be the responsibility of the customer.

12. REFUSED OR RETURNED SHIPMENTS

If a customer refuses delivery or a parcel is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or refusal to pay applicable customs charges, additional shipping costs may apply if the customer requests that the parcel be shipped again.

Any refund for a returned order will be handled in accordance with our Refund and Returns Policy.

13. PO BOX AND POSTAL ADDRESSES

Please ensure that the shipping method selected at checkout is compatible with your delivery address.

Some courier services may not deliver to PO Boxes or certain remote areas. If a courier cannot deliver to the address provided, we may contact you to arrange an alternative delivery address.

14. DELIVERY ATTEMPTS

Couriers may make more than one delivery attempt depending on their individual policies.

If the courier is unable to deliver your parcel because nobody is available, the address is inaccessible, or the parcel is not collected within the required period, the shipment may be returned to us.

Additional shipping charges may apply if the parcel needs to be sent again.

15. ORDER CHANGES AND CANCELLATIONS

If you need to change your delivery address or cancel your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has been processed or shipped.

16. MULTIPLE ITEMS IN ONE ORDER

If you purchase multiple products, we may ship your items together or separately depending on product availability, packaging requirements, and shipping arrangements.

If your order is shipped in multiple parcels, you may receive separate tracking information.

17. SHIPPING RESPONSIBILITY

Once your order has been handed over to the shipping or courier company, delivery is subject to the courier's processes and delivery conditions.

We will, however, make reasonable efforts to assist customers with tracking and resolving shipping-related issues.

18. CONTACT US

If you have any questions about your order or our shipping policy, please contact us:

Store Name: [STORE NAME]
Email: [YOUR EMAIL ADDRESS]
WhatsApp: [YOUR WHATSAPP NUMBER]
Phone: [YOUR PHONE NUMBER]
Business Hours: [YOUR BUSINESS HOURS]

We are always happy to assist you.

19. POLICY CHANGES

[STORE NAME] reserves the right to update or change this Shipping Policy at any time.

Any changes will be posted on this page with the updated date shown at the top of the policy.

By placing an order with [STORE NAME], you acknowledge that you have read and agreed to this Shipping Policy.

Thank you for choosing [STORE NAME]. We truly appreciate your support!